Privacy Policy

Effective Date: July 2, 2026

Flash Property Services ("Flash Property Services," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

When you contact us, request services, or interact with our website, we may collect information including:

• Name

• Phone number

• Email address

• Property address

• Service request details

• Appointment information

• Estimates and invoices

• Payment information

• Communications between you and our team

• Photos or documents voluntarily submitted during the service process

How We Use Your Information

We use your information to:

• Schedule appointments

• Prepare estimates

• Manage projects and work orders

• Provide requested services

• Send invoices and payment confirmations

• Communicate regarding appointments and technician updates

• Respond to customer inquiries

• Improve our customer service and operations

• Maintain service records

Flash Property Services utilizes Roistar, our customer relationship management (CRM) and field operations platform, to securely manage customer information, scheduling, communications, estimates, invoices, payments, and service history.

SMS Communications

Customers may choose to receive SMS text messages regarding their requested services by providing their mobile phone number and expressly opting in through our website, customer forms, account registration, or other documented consent methods.

SMS communications may include:

• Appointment confirmations

• Appointment reminders

• Technician arrival notifications

• Scheduling updates

• Estimate notifications

• Work order updates

• Invoice notifications

• Payment confirmations

• Customer support communications

• Service-related follow-up

Message frequency varies depending on your interaction with Flash Property Services.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message.

For assistance, reply HELP or contact Flash Property Services directly.

Consent to receive SMS communications is not a condition of purchasing any goods or services.

How We Obtain SMS Consent

Customers may provide express consent to receive SMS communications by:

• Completing a website form and selecting the SMS consent checkbox.

• Creating an account and opting in to SMS notifications.

• Completing a customer intake or service request form containing SMS consent language.

• Providing written or electronic consent through another documented method approved by Flash Property Services.

Where required, SMS consent is obtained separately from acceptance of our Terms of Service and is never pre-selected.

Sharing of Information

We respect your privacy.

We do not sell, rent, or share your personal information or mobile phone number with third parties or affiliates for marketing purposes.

We may share information only with trusted service providers that assist us in operating our business, including payment processors, communication providers, cloud hosting providers, and the Roistar platform. These providers may access information solely to perform services on our behalf and are contractually obligated to safeguard your information.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage is completely secure, we continually work to maintain appropriate security measures.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, analyze website traffic, and enhance the user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent for SMS communications by replying STOP

• Request assistance regarding SMS communications by replying HELP

To exercise any of these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

Flash Property Services

Website: https://flashpropertyservices.com

Email: info@flashpropertyservices.com

Phone: 469.412.7222